As an international packaging business, we are actively monitoring our supply chain for potential delays and shortages due to the Coronavirus disease (COVID-19) caused by the SARS-CoV-2 virus. 

We understand that many of our products are key to your business and want to ensure you are able to adequately prepare. 

Professional Image and have an internal team dedicated to evaluating the impact on the supply chain of our raw materials and products. 

The good news is that less than a quarter of our products are produced in China with the remainder being manufactured in Tulsa, OK. At this time, operations have partially resumed in our Shanghai and Hong Kong production facilities, however, they are not yet operating at full capacity. 

We are in daily communication with our partners both foreign and domestic as we review open orders and assess inventory levels. 

While we aren’t trying to cause alarm, we would advise any customers with large orders to place them sooner rather than later, as inventory levels may dwindle and shipments of new inventory could be delayed. 

Thank you for your patience as we work with our partners to mitigate any risks or interruptions. 

We will keep this page updated regularly. You can also call us, and we’re more than happy to answer any questions you may have. 

Additional Information 

Is there risk of transmission of COVID-19 via products coming from China?
We have evaluated the situation, and are aligned with the U.S. Center for Disease Control and Prevention (CDC), which concludes in its statement of February 15, 2020, “because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods [...].”

Are customers who are receiving products from China, either within or outside of China, following any additional sanitation procedures?
We are not aware of any additional protocols for the handling of products shipped from or delivered within China. Customers should follow their internal protocol for receiving products.

What is the impact to your supply chain over the next three months, specific to finished products?
Given the dynamic nature of the situation, it is difficult to assess the longer term impact on specific items. Future impacts will be dictated by current inventories of raw materials, product demand, functionality of shipping channels, availability of alternative sources and human health. We are continuously assessing all aspects to understand and mitigate potential supply chain risks.

Do you have operations in China?
We have manufacturing sites in Shanghai and Hong Kong, China. Both facilities have resumed partial operations. The business is working with local authorities to ensure employees who are currently impacted by travel restrictions in the local regions can attend work.

What product categories are effected by the measures being taken in China? 
Custom and stock paperboard packaging products are effected. 

How are you monitoring the impact of the logistics restrictions of key suppliers?
We are in contact with our key suppliers in China and the U.S. to review open purchase orders and assess inventory levels. We will then determine options for alternative sources, if required. Any changes or impact on orders will be communicated directly to customers through our account management team.

Is there any impact on the transportation of material in/out of China?
Our global distribution team is actively monitoring open channels in and out of China and have been successfully moving product where possible. As you may be aware, many air carriers that are typically used for freight are presently not flying to or from China. We have been leveraging shipment by ocean, however, due to drivers in China not being able to return to work, and road blockages, product delivery is limited at this time.

Candy Industry posted an informative article on potential impacts to the supply chain. You can read it here.
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