Terms & Conditions

GUARANTEE: Your satisfaction is our #1 priority. Detailed information regarding our return policy can be found below. Please don't hesitate to contact us either via email or phone regarding your order - we're here to serve you. You may also provide us with specific feedback through our customer satisfaction survey - click here.
QUALITY: In order to maintain the quality of products purchased, it is recommended that you store products in a cool, dry area equal to or less than 65% relative humidity and use within a twenty-four month period.
RETURNS: All sales are final. However, merchandise may be returned for credit or replacement only upon issuance of an RMA (Return Merchandise Authorization) number and only if merchandise is defective or in the case of a shipping error. Product must be unused, undamaged and returned in original box (if possible) to receive full credit. If your order is wrong by your own error, returns are subject to round trip shipping charges and a 10% restocking charge or a minimum $10.00 restocking fee, whichever is greater.
  • No returns will be accepted on trays or padding.
  • No returns will be accepted without an authorization code (RMA).
  • Shipping charges are not refundable. Customer is responsible for return freight charges.
  • Assembled boxes, hearts, bags or cellos will not be accepted for return.
DAMAGED BOXES: Please check all boxes at time of delivery if possible. If suspected damage during transport, alert driver before signing and contact aspecialtybox.com. If damaged or defective products were delivered not related to shipping please check all boxes and call aspecialtybox.com to initiate RMA if indicated by customer service.
  • It is the customer's responsibility to inspect each product for damage or defective items at the time of delivery.
  • Returns over 30 days are not accepted. 
ORDER ONLINE, BY MAIL, EMAIL, FAX, OR PHONE: To help ensure order accuracy and product availability please order online, by mail, email or fax whenever possible. We do not accept responsibility for any errors or misinterpretation that might result from phone orders. Use our product number when referencing a particular item.
  • Credit Card Transactions are processed through our parent company, Professional Image, Inc.
(Additional information for international orders available under “Shipping".)
Mail: Aspecialtybox, Sales Office
12437 E. 60th Street, Tulsa, OK  74146
Fax:  1-918-249-2602
Phone:  1-888-408-7269
 
You can find detailed shipping and handling info here.
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