GUARANTEE: Your satisfaction is our #1 priority. Detailed information regarding our return policy can be found below. Please don't hesitate to contact us either via email or phone regarding your order - we're here to serve you. You may also provide us with specific feedback through our online satisfaction form - CLICK FOR A QUICK SURVEY.
QUALITY: In order to maintain the quality of products purchased, it is recommended that you store products in a cool, dry area equal to or less than 65% relative humidity and use within a twenty-four month period.
RETURNS: All sales are final. However, merchandise may be returned for credit or replacement only upon issuance of an RMA (Return Merchandise Authorization) number and only if merchandise is defective or in the case of a shipping error. Product must be unused, undamaged and returned in original box (if possible) to receive full credit. If your order is wrong by your own error, returns are subject to round trip shipping charges and a 10% restocking charge or a minimum $10.00 restocking fee, whichever is greater.
  • No returns will be accepted on trays or padding.
  • No returns will be accepted without an authorization code (RMA).
  • Shipping charges are not refundable. Customer is responsible for return freight charges.
  • Assembled boxes, hearts, bags or cellos will not be accepted for return.
DAMAGED BOXES: Please check all boxes at time of delivery if possible. If suspected damage during transport, alert driver before signing and contact If damaged or defective products were delivered not related to shipping please check all boxes and call to initiate RMA if indicated by customer service.
  • It is the customer's responsibility to inspect each product for damage or defective items at the time of delivery.
  • In order to receive a refund/credit, pictures of the outside shipping box as well as pictures of the damaged boxes inside must be submitted to customer service agents.
  • Returns over 30 days are not accepted. 
ORDER ONLINE, BY MAIL, EMAIL, FAX, OR PHONE: To help ensure order accuracy and product availability please order online, by mail, email or fax whenever possible. We do not accept responsibility for any errors or misinterpretation that might result from phone orders. Use our product number when referencing a particular item.
SMS Messaging:
General: When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from PI Packaging LLC for A Specialty Box. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with A Specialty Box. PI Packaging LLC reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. PI Packaging LLC also reserves the right to change the short code or phone number where messages are sent.
Messages and data rates may apply. If you have any questions about your text plan or data plan, it is best to contract your wireless provider. Your wireless provider is not liable for dealyed or undelivered messages.
Your consent to receive marketing messages is not a condition of urchase.
Carriers are not liable for delayed or undelivered messages.
You can cancel any time by texting "STOP".  After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from PI Packaging lLC, (A Specialty Box) again, just sign up as you did the first time and PI Packaging LLC (A Specialty Box) will start sending messages to you again.
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].
Transfer of Number:
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP"
If you have any questions about your data or our privacy practices, please visit our Privacy Policy.
Messaging Terms Changes:
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.
Mail: aspecialtybox, Sales Office
12437 E. 60th Street, Tulsa, OK  74146
Fax:  1-918-249-2602
Phone:  1-888-408-7269
You can find detailed shipping and handling info here.
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